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Florida Department Of Children And Families

Florida Department Of Children And Families

www.myflfamilies.com
What is your customer experience with Florida Department Of Children And Families?

Florida Department Of Children And Families Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Florida Department Of Children And Families has 1.8 star rating based on 48 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Florida Department Of Children And Families to a friend or colleague.

  • Rating Distribution
  • Pros: Always great service, Are helpful when you wait weeks to talk to representatives on the, Can provide help from their funds.
    Cons: Automated menu does not give proper options to route call, Cant reach case workers to help or fix problems, Case workers are unfriendly.

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Media from reviews

Florida Department Of Children And Families - About benefits and rent updates
Florida Department Of Children And Families - FoodstampsFlorida Department Of Children And Families - Status for food stampsFlorida Department Of Children And Families - Sin respuestaFlorida Department Of Children And Families - Sin respuesta - Image 2Florida Department Of Children And Families - Sin respuesta - Image 3Florida Department Of Children And Families - To find out about my food stamps
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Top Florida Department Of Children And Families Reviews

Positive Review

"I was approved for food stamps and I have a security call on my account I need to get it off and I don't know it"

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My name is Herbert Amos my date of birth is June 22nd 1978 my account number my case number is 1 3 0 1 1 4 * * * * I was approved for food stamps I got my card...

Critical Review

"Employees that harm others"

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An employee of the Gainesville Florida Fact team asked me to be harmed by making me walk home I have osteoarthritis and at the time was hurting a lot. And I...

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Heather M Wxx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Employees that harm others

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An employee of the Gainesville Florida Fact team asked me to be harmed by making me walk home I have osteoarthritis and at the time was hurting a lot. And I still hurt in my left leg and I have dystonia in it as well.

I am being raped in a masochistic way through a computer hacker scheme that is silently positioned on my computer and I hear conversations like I'm being watched by masochists who are in gangs or cults. I have a focus meditation and it helps me and some American citizens just trust in God and I'm suffering for over 22 years making less than one thousand a month and I have neurological conditions and dystonia as well and I am not cared for by society truly. I'm abandoned by family and I was abused severely as a child.

Nobody likes when I smile really big. I want to be free and happy and safe.

View full review
Cons:
  • People in gainesville florida and jacksonville florida are hurting severely and are homeless and disabled veterans who were not given honors or money like me suffer through a rapist masochistic scheme of computer hackers that silently attack through wires

Preferred solution: Apology

User's recommendation: We need another non profit in Gainesville that will help those with PTSD that have therapy needs and home item needs. We need a more fair government that won't allow suffering and will give repair to make the person happy and pleased.

Charles V Pbf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why are dcf reps so rude and overtalk and dont know anything about qualified income trusts and tells me i dont know what i am talking about

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Updated by user Jan 15, 2025

the representatives do not have any knowledge of qualified income trusts that legally when monies are deposited lowers the threshold income of ssdi you receive to qualify for medicaid benefits if your income is higher than the limits for those benefits. the representatives need remedial training and need detailed intense training as well how to be respectful to the customers /recipients that call in .

cause people like us need help and need to depend on dcf reps to help us get information to help us qualify for benefits and not treated rude , improper , inconsiderate and talked over and told incorrect information if i was not an assertive person or didnt know about qmb program that i has before multiple years since 2017 i wouldve gone without my medications and died due to i need these medications to live and keep my immune system in check. actually to fulfill my satisfaction of partial resolving this huge issue cause this is a huge issue since i went thru this before and i had to have a court trial back in 2017 to get resolved results . i request the upper mgr to review the recordings all recordings to find that representative that told me the incorrect information that i lost my temper on and fire her immediately cause she shouldnt be disrespectful and over talk me she didnt listen she was very rude and would nt answer my questions. and in effect told me incorrect information that there was no such thing as qualified income trust to lower my income to qualified for medicaid full benefits.

YES I AM YELLING CAUSE I AM STILL VERY PISSED OFF.

I WANT THAT REPRESENTATIVE FIRED IMMEDIATELY. SHE SHOULD NOT BE WORKING IN CUSTOMER SERVICE ON DCF FRONT LINE

Original review Jan 15, 2025
I was transferred to a female upper level 3 rep who was suppose to know about qualified income trusts due to i have multiple questions. Well she got me so pissed off and so angry i unprofessionally cursed her out for being an *** she was overtalking me rude inconsiderate and would not even listen to me about asking her questions on the limited of income of qualified income trust to legally lower my income threshhold in my irrivocable income trust i have established since 2017.This representative told me i couldnt lower my income in that way since my ssdi income was over the threshhold i told her i would deposit 600.00 into my account and that would lower my income.

she kept overtalking me rudely and told me i dont know what i am talking about and kept not answering my questions at all infact kept arguing . I demand to know why dcf hires people that get paid 8 dollars and hour and is so rude and inconsiderate what i was asking valid simple questions and she at a level 3 kept achknowledging that she didnt know or have any knowledge on that subject . i demand /request to speak to the director immediately cause it seems that no other rep knows anything about irrevocable qualified income trust to deposit money for the qmb program that i have previously qualified for.
my tel phone number is 813469**** .

i dont know why i have to go on her e to put in a complaint in order to get results
my name is charles viviani. i request and demand immediate callback and attention to this matter asap!!!
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Cons:
  • Does not listen has no knowledge
  • Rude inconsiderate over talks

Preferred solution: benefits for qmb program cause i am hiv poz and my insurance doesnt cover my medications nor hiv dr and my medication is over 3000.00 per month.

User's recommendation: use this for dcf you will get results

Janet Pzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tallahassee, Florida

I have cancer and they have made me wait over a month and still not helping me! U are prolonging medical attention I need no one will help without insurance!

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Updated by user Jan 09, 2025

I have to start completely over because their management that was supposed to help me fill out the paperwork did it wrong so now I have to start over thanks to her. All they're doing is just putting me off and putting me off and I'm a cancer patient and they're just trying to let me die because the color of my skin! Everyone else there was getting help but not me no I get to go and restart over after 2 months of already waiting with CANCER!

Original review Jan 02, 2025

Get ur act together leaving people with cancer without health care is ridiculous!! Do you want ur mom left with cancer and no one to help her???

I can't get my heart medication either!!!

Ur killing me faster!!! For the love of God do ur jobs or get out of the way and let someone who needs a job work!

View full review

User's recommendation: Go up there they have the phone done in such a way you will never talk to anyone.

1 comment
Guest

Sorry for any inconvenience you have experienced. For assistance, please message DCF at dcf.inquiry@***.com, so we can further investigate your case.

WoWhead A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cut My Benefits to 23.00 and I am Disabled

I have been on disability for years. I have gotten close to 221.00 for the majority of the time.

The only time it was less was when I attempted to work part-time. I quit working part-time, and my food assistance returned to 221.00. My benefits were cut off without any notice in November. I had to go to a food bank to get Christmas dinner.

I reapplied and tried to get emergency food stamps but DCF doesn't offer emergency assistance. Now my wife and I are not working and have the same bills. The only income is less than 1200 a month. We were approved only for 23.00.

They said there was a work sanction against my wife. I was being penalized for that. Why am I getting penalized? Now we have two mouths to feed with the same income.

They told me she needed to go to the workforce and get the sanction lifted. Then I would have to reapply because. We would have to wait longer to receive benefits. This seems unfair.

It's a lot of red tape for two honest people who need assistance at this time. I am trying to do the right thing. I recently got my CDL and attempting to work full-time. I am working towards getting off of government assistance.

Lately, the state of Florida is doing everything to make it extremely difficult to receive benefits. I understand that you want to crack down on people abusing the system but it is also affecting honest people.

View full review
1 comment
Guest

Please submit an inquiry to DCF.inquiry@***.com with name and other information, so you can receive some assistance.

Giacomo M Kod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palatka, Florida

Abusive and against person rights

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Original review updated Dec 11, 2024

They gave me food stamps and then they took back after two weeks by cancelling the EBT card without give any notice and they still don't talk about it. They made me lose a lot of time because they have been unable to make a phone call.

They affirm to be in the "Sunshine state" but it's evident they are hiding some of their actions and they are actually now involved in removing my rights of my person making it look likes they are making innocent errors that are very heavy (take off the food, not providing assistance).

They even make unpleasant allusions to my problems of the past.

I'm still need to get back my food stamps and EBT card from more than a month and they don't care and persist in their behaviours. There's also no one at their offices to speak with.

View full review
Loss:
$500
Pros:
  • Can provide help from their funds
Cons:
  • Involved in unclear situations
  • Go wrong and then abusive behaviours
  • Hide the real truth

Preferred solution: Full refund

User's recommendation: Don't trust their good intentions even if they are helpful for something

Carrie W Hej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plant City, Florida

No answer no help 2 me

4 days no answer; my daughter no insurance Medicaid never told me; my daughter is dentist, primary care Dr & meds but cancelled my daughter simply health insurance but me 1/3 application for my kids simply health card Dr: application 82791****.

View full review
Bella L Ton

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hialeah, Florida

Foodstamp Case#104615****

Hello,

I would like to find out about my case#104615****, I have done recertification on 09/18/24 before the deadline of 10/15/24. I logged onto the portal and found out that my case was closed, and I wasn't aware of this.

My date for the stamps is on the 16th of the month and I haven't received my stamps for November.

I've just submitted another application on 11/17/24, so can someone please reach out to me I need to get answers of why my case was close. My phone number is 954-934-****.

Thank you,

Bella Lee

View full review
Allan S Giz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rockledge, Florida

Depriving of full benefits and shady behavior

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I am disappointed with Florida State assistance because they attempt to gip or deprive people of benefits. For example I am only receiving $23 monthly for Food which isn't much at all compared to other States who are more helpful.

The reps I met were not friendly but came off as malicious. They gip people out of benefits from not counting many Expenses to deduct from. Expenses are Expenses by definition and they do not count Storage Unit in which I pay $40 Rent, UPS mailbox $500 Rent annually, and most of all a Vehicle which is one of the MAJOR expenses to pay as I pay $130 for Insurance and $222 for car payment. Combined with Daily Bread and Vincent De Paul who pretend to aid people only to make things more difficult to Low Income or Transient individuals.

Despite helping to some degree, they keep people in these Hardships and are up to no good. It is a facade.

Dept of Children & Families is also near impossible to get a person by phone on their errors and to go there, you deal with rude and retaliatory people that harbor malice. A girl was near terminal and a mother was rebuking them for depriving her of aid while I was in their office.

View full review
Cons:
  • Not counting various expenses and offering little to no aid

Preferred solution: more aid. Food Stamps amount $23 is ludicrous. Not counting a vehicle as an expense is wrong. The little money I have is rapidly depleting due to all the expenses not counted.

User's recommendation: People are forced to deal with them and get little succor. Other States are more friendly and helpful

Anonymous
map-marker Miami, Florida

I haven't received my card they said it would come a week ago

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I've tried and tried and tried and tried and tried and tried and tried and tried and tried and tried to call somebody but no answer ever !!! We're busy, sorry, call again goodbye !!!

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michele s Pro

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Verified Reviewer

What Can I do

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My disabled son has been having issues with his Medicaid application for the past 7 months. We faxed the documents for months and they stated they weren't received.

We lived at Office Max. We set up his DCF portal and uploaded all requested documents. It's confusing - it's still saying his information is overdue, but yet when you go into his uploaded documents section there are literally three pages of everything DCF has requested with a received stamp and with a document ID number.

My son is being evicted from his facility next month. This is a horrible situation for our family and many others.

View full review
Loss:
$10
Pros:
  • Nada

Preferred solution: We like to get his benefits that he has had for the last 25 years

Anonymous
map-marker Tampa, Florida

2 Months Still waiting

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My 87 year old mother has been without her EBT for to months. when trying to get things straitened out they always ask for another type of form or paperwork or the interviewer messes up something on there end I feel like i'm getting the run around with no clear answers.

View full review

User's recommendation: dont hang up the Phone till the problem is resoved and have clear answers

Jill E Tef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

CANNOT REACH LIVE PERSON

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Good day,

I reapplied and faxed over all the requested information for my SNAP redetermination on July 9, 2024. I received a letter dated July 18, 2024, stating that I was denied due to another household member receiving the same assistance. However, I live alone. I have tried numerous times to contact the caseworker at 239-895-****, but I always get a generic voicemail. Despite leaving messages, I receive no callbacks. Also, I've attempted to call 850-300-**** numerous times, but it says my information doesn't match, so I can't even proceed!

I urgently require a return call at 207-610-****.

Access #: 82443****

Case #: 163067****

DOB: August 1, 1976

Thank you,

Jill Emerson

View full review
Loss:
$600

Preferred solution: I want to speak to a live case worker to try to understand the denial letter, which does not make sense, aka I want to be reinstated for SNAP as I've been waiting since June.

Herbert A Qlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

I was approved for food stamps and I have a security call on my account I need to get it off and I don't know it

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My name is Herbert Amos my date of birth is June 22nd 1978 my account number my case number is 1 3 0 1 1 4 * * * * I was approved for food stamps I got my card in the mail but when I call try to activate it he said I have a security code on my account I have food stamps years ago and I don't know the security code can you please help me with this matter thank you and God bless you

View full review
Deborah C Puw
map-marker Orlando, Florida

Cannot add. Don't answer phone. Don't return phone calls. Hung up on if ask for supervisor

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Very inefficient client services. They hire pretty much anyone.

They can't add. Aren't articulate.

Avoid phone calls. They will hang up on you if you ask for a supervisor

View full review

User's recommendation: Don't even bother. Their game is to keep kids hungry and keep trump wealthy

Tina M Wpt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Fort Myers, Florida

Interview completed

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Was not getting response for required interview. Contacted pissed consumer, and within 24-48 hours I received a call to complete the required interview

View full review
Jennifer A Ayl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Port Richey, Florida

Repayment scam

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Updated by user May 28, 2024

as i said they dont care about anyone in florida just wanna steal from you

Updated by user May 23, 2024

Dcf could care less about any of us

Updated by user May 23, 2024

You know dcf takes money from repayment and hide that from you because you can't make any sense of how they post payments and will not give you details on your payments now tell me they aren't conning all of us

Original review May 21, 2024

as of 2017 i nolonger hadan active acclount with you but im being fined for 2018 theu 2023 this is fraud

cannot get any one to give me an accurated account ing of muy repayments or court records it constanthy incresing every statement i get I DEMAND A FULL accounting of my account have spoken to legal experts they tell me im entitled to this accout

ing but no one will send me anything closeand why was i charged for food stamps durning covid when mine quit in 2017!!!

please help me im elderly and have severe vertigo

View full review
Loss:
$17000
Cons:
  • Will rip you off

Preferred solution: Full refund

User's recommendation: dont trust anyof them

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